Exchange Policy

EXCHANGE POLICY: We offer store credit for any returns. However, we must receive it back within 2 weeks of the delivery date to you and it must follow the proper return procedure and items must be 100% sellable condition.

Capsule & Holiday collections are exceptions, they are final sale. Items under discount/clearance are final sale. No returns or exchanges will be accepted.

To initiate an exchange or return, please email chiccrabboutique@gmail.com (you do not need a response to send the items). Items can be shipped or dropped off at 1910 Belford Drive Frederick, MD 21702 Items must be returned to us in the same condition we sent items to you.

Items must be in wrapped in plastic with all tags on the items. Please do not send in manila or paper envelopes. These tear easily. Also you must wrap the items in plastic as it does rain and items can get damaged. We do not accept any responsibility for items damaged in the return process. You must also include a printed copy of the receipt in the package. If there is no receipt you will take the lowest possible price for that item. Also if prizes were received in relation to item purchase that will be reduced from the price as a restocking fee of an additional 10%. We will not accept returns that have not been returned in this fashion (there will be no exceptions or changing of deadlines due to you not following this policy). You will be responsible for shipping charges to have the items returned to you. If you do not claim the returned items within 30 days they will be donated.